Refund & Cancellation Policy

1. Try before you buy

Every new user can create 3 free, watermarked previews before paying, so you can check the quality of the 1980s photo generator with your own photo.

2. Credit packs (one-time purchases)

• Full refund within 7 days of purchase if none of the credits in that pack have been used.
• Once credits from a pack have been used, the purchase is non-refundable, except for technical failures described below or where the law requires otherwise.
• Credit packs are one-time payments. They never renew and there is nothing to cancel.

3. Subscriptions

• New subscriptions: full refund within 7 days of the first payment if no credits from that subscription have been used.
• Renewals: if you forgot to cancel, contact us within 7 days of a renewal charge. If no credits from the new period have been used, we will refund that renewal in full and cancel the subscription.
• Otherwise, subscription fees for a billing period that has started are non-refundable, and we do not provide partial refunds for unused time, except where required by law.

4. Technical failures

If a generation fails, times out or produces a clearly broken image because of a problem on our side, the credits are returned to your account automatically or on request. If you experience repeated technical problems we cannot fix, we will refund the affected purchase.

5. How to cancel a subscription

1. Sign in and go to Account > Billing, then click Cancel subscription. You can cancel online in the same way you subscribed, in a few clicks.
2. Or email billing@novaali.shop from your account email address with the subject "Cancel".

Cancellation stops all future renewals and takes effect at the end of your current billing period. You keep your remaining credits for that period. We send an email confirming your cancellation. You can resubscribe at any time.

6. How to request a refund

Email billing@novaali.shop with your account email and the date of the charge. We reply within 1 business day. Approved refunds are sent to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Please contact us before opening a dispute or chargeback with your bank. We can almost always solve billing issues faster directly.

7. Returns

Novaali sells digital services only. There are no physical products and therefore no returns or shipping. See our Delivery Policy.

8. EU and UK customers

Under EU and UK law you normally have a 14-day right to withdraw from online purchases. Because credits are digital content supplied immediately, you are asked at checkout to agree that delivery starts right away and that you lose the right of withdrawal once you begin using the credits. Our 7-day refund for unused credits still applies, and your statutory rights are not affected.

9. Abuse

Accounts terminated for violating our Acceptable Use Policy are not eligible for refunds, except where required by law.